Terms and Conditions for Man With Van Wanstead
These Terms and Conditions set out the basis on which Man With Van Wanstead provides removal, transport, loading, unloading, and related moving services. By making a booking, requesting a quote, or accepting a service, the customer agrees to these terms. For the purposes of this document, references to we, us, and our mean the service provider, and references to you and your mean the customer, sender, recipient, or any person acting on the customer’s behalf. These terms apply to domestic and commercial moves, single-item transport, and other van-based services unless otherwise agreed in writing.
Our service is intended to be practical, efficient, and delivered with reasonable care and skill. However, moving services involve manual handling, varied access conditions, and goods of differing size, fragility, and value. For that reason, the customer must provide accurate information at the time of booking and must ensure that the items to be moved are ready for collection at the agreed time. Any additional work, waiting time, or equipment required because information supplied was incomplete or inaccurate may result in extra charges.
These terms are designed to be read together with any quotation, booking confirmation, or written instructions issued by us. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take precedence to the extent of that inconsistency. Nothing in these terms affects your statutory rights where services are supplied to a consumer under applicable UK law.
Booking Process
To arrange a service, you may request a quotation and provide details including the collection and delivery locations, the number and type of items, access conditions, preferred date and time, and any special handling requirements. A quotation is usually based on the information supplied by you and may be adjusted if the actual job differs materially from the description provided. A booking is only confirmed when we accept it, whether verbally or in writing, and when any required deposit or advance payment has been received.
You are responsible for ensuring that all booking details are correct. This includes the size and quantity of items, floor levels, parking restrictions, lift access, narrow stairways, dismantling requirements, and any other relevant circumstances that may affect the job. Where a Man With Van service is booked for a specific time slot, we will aim to arrive within the agreed window, but arrival times may be affected by traffic, weather, or other events beyond our control. We are not liable for reasonable delays caused by such events.
Any changes to the booking should be requested as soon as possible. We may, at our discretion, amend the vehicle size, number of staff, or schedule to reflect the revised requirements. If the revised work is substantially different from the original booking, we may issue a new quotation. If you ask us to proceed on the day with additional items or extra stops, these may be accepted only if capacity and timing allow, and additional charges may apply.
Payments, Charges, and Invoicing
Unless otherwise stated, charges are based on the quotation, hourly rate, fixed fee, or combination of pricing methods agreed in advance. The customer must pay all fees in full and without deduction unless a different arrangement has been expressly agreed. Payments may be required in advance, on completion, or by invoice, depending on the nature of the booking. Where a deposit is taken, it will normally secure the booking and may be non-refundable in accordance with the cancellation terms set out below.
Additional charges may arise for waiting time, difficult access, long carries, congestion, parking penalties caused by the customer’s instructions or failure to arrange suitable parking, extra loading or unloading assistance, dismantling or reassembly not included in the quote, unscheduled stops, or disposal of items not previously declared. If the customer requests us to handle goods that require special care, tools, packaging, or additional labour, such charges will be identified where practical before the work begins. If not practical, they may be invoiced afterwards on a fair and reasonable basis.
All quoted prices are exclusive of any applicable taxes unless stated otherwise. If an invoice is issued, payment is due by the date stated on the invoice. Late payment may result in administrative charges, interest where permitted by law, and recovery costs. We reserve the right to suspend further services, retain goods within the limits allowed by law, or decline future bookings where payment is overdue. In the event of a failed payment or chargeback without valid reason, any bank or processing fees incurred by us may be recovered from you.
Cancellations, Rescheduling, and Customer Responsibilities
You may cancel or reschedule a booking by giving reasonable notice. The amount of any cancellation fee will depend on how much notice is given, whether staff and vehicles have already been allocated, and whether any non-recoverable costs have been incurred. Where a booking is cancelled at short notice, on arrival, or after work has commenced, we may charge part or all of the quoted fee or deposit. If we have already incurred costs for fuel, parking, labour, or specialist equipment, these may also be charged where appropriate.
If you are not present at the agreed time, fail to provide access, or are otherwise unable to proceed with the move, the booking may be treated as cancelled by you and charged accordingly. We may also reschedule or cancel where conditions are unsafe, unlawful, or materially different from those disclosed at booking. Examples include inadequate access, serious congestion preventing lawful stopping, items that exceed safe handling limits, or circumstances that create a risk of damage or injury. In such cases, we will try to propose an alternative arrangement where reasonably possible.
Before the service begins, you must ensure that all items are properly packed, secured, labelled where necessary, and ready for transport. You should remove valuables, cash, jewellery, keys, confidential papers, and other important personal belongings unless you have expressly asked us to handle them and we have agreed. You are responsible for confirming that items are legal to transport, that no prohibited substances or dangerous goods are included, and that goods are suitable for carriage in a van. We are entitled to refuse any item that appears unsafe, contaminated, unlawful, or improperly declared.
Liability, Damage, and Insurance
We will exercise reasonable care and skill in performing our services. However, unless otherwise agreed in writing, our liability is limited to direct loss or damage caused by our proven negligence and is subject to the exclusions and limits set out in these terms and any applicable law. We are not liable for loss or damage arising from items being insufficiently packed, inherent defects, pre-existing damage, fragile contents not suitably protected, customer instructions, or circumstances beyond our reasonable control.
Where goods are to be transported, the customer must tell us in advance if any items are fragile, high value, irreplaceable, antique, oversized, or otherwise requiring special attention. If such items are not disclosed, we may not accept responsibility for damage that arises from their nature or packaging. Likewise, we are not responsible for damage to items that are unstable, loose, improperly assembled, or likely to fail under normal movement. The customer should also ensure that property surfaces, floors, door frames, and access routes are protected where necessary, especially if there is a risk of scuffing or marking.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability in connection with any booking will not exceed the amount paid for the specific service giving rise to the claim, unless a different limit is required by law. We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, business interruption, or emotional distress, to the extent permitted by law.
Waste Regulations and Disposal of Items
Where waste removal, clearance, or disposal is part of the service, the customer must accurately describe the materials to be collected. We may only transport and dispose of waste in compliance with applicable UK waste laws, environmental requirements, and duty-of-care obligations. The customer must not place prohibited, hazardous, or controlled waste in the load unless we have expressly agreed in advance and have the necessary legal authority and arrangements to handle it. This includes, without limitation, chemicals, asbestos, certain electrical items, clinical waste, gas cylinders, and other restricted materials.
The customer remains responsible for declaring the nature and origin of waste. If waste is misdescribed or contaminated with prohibited items, we may refuse collection, segregate the load, or charge additional fees for safe handling, specialist disposal, or return of items. We may also report unlawful waste issues to the relevant authorities where required by law. Any waste transfer documentation, receipts, or records that must be completed will be handled in accordance with legal requirements. The customer agrees to provide truthful information and any documentation needed for lawful disposal.
For clarity, we are not a substitute for legal or licensed waste operators unless explicitly stated in writing. If the service involves mixed loads, the customer must separate reusable items from rubbish where possible and confirm what is to be retained, transported, or disposed of. Items left in the van after delivery, or goods not claimed by the customer, may be treated as waste only where lawful and only after reasonable notice or instruction. We may charge storage, administration, or disposal costs if uncollected items are left behind.
General Terms, Complaints, and Governing Law
We may subcontract or assign the performance of all or part of the service, provided that reasonable care is taken in selecting competent personnel or partners. However, this does not reduce your obligations under these terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing.
If you have a complaint about the service, you should raise it as soon as reasonably possible and provide relevant information, including the booking reference, dates, description of the issue, and any supporting photographs or documents where available. We may ask for an opportunity to inspect damage or review the circumstances before a claim is assessed. Any complaint will be considered fairly and in line with applicable legal standards. Where possible, we aim to resolve disputes informally and promptly.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless consumer law gives you the right to bring proceedings in another part of the UK. By booking a man with van service, a van and driver hire arrangement, or any related moving service from us, you acknowledge that you have read, understood, and agreed to these terms.