Man with Van Wanstead Privacy Policy
This Privacy Policy explains how Man with Van Wanstead collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man with Van Wanstead customers and individuals who contact us, request a quote, make a booking, or otherwise interact with our services in our local operating area.
Who We Are and Scope of This Policy
Man with Van Wanstead is a local man and van and removal services provider operating in the Wanstead area and surrounding locations. For the purposes of data protection law, we act as the data controller for the personal data we collect and use about you in connection with providing our services.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details: name, address, collection and delivery addresses, and other contact details you choose to share, such as communication preferences.
Service and booking information: details of your requested move or transport job, access information for properties, dates and times of bookings, inventory or item descriptions, and any instructions you provide.
Communication records: information contained in messages you send to us, such as enquiry details, feedback, and any correspondence about your booking.
Payment and transaction details: information relating to payments you make to us and records of invoices and receipts. We do not store full card details if a payment processor is used; those are handled securely by the payment provider.
Technical and usage data: limited technical information associated with enquiries made through online forms or digital channels, such as the date and time of your contact and basic device or browser data, where applicable.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, by message, or in person, when you request a quote, make a booking, or use our services.
We may also collect data from third parties where you have authorised them to share information with us, for example where a partner or platform passes your contact and job details to us so we can provide our services.
Purposes and Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are:
To provide quotes and respond to enquiries: We use your contact and job details to respond to your requests for information or quotes. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in running and promoting our business.
To perform our contract with you: When you book our services, we use your personal data to arrange, manage and carry out the move or transport job, including contacting you about access, timings and any changes. The lawful basis is the performance of a contract with you.
To manage payments and accounts: We process payment and transaction data to issue invoices, process payments, and maintain accounting records. The lawful basis is performance of a contract, our legitimate interests in financial management, and compliance with legal obligations such as tax and accounting rules.
To communicate with you about your booking: We use your contact information to send confirmations, updates, and any necessary service communications. The lawful basis is performance of a contract and our legitimate interests in ensuring the smooth delivery of services.
To improve and protect our services: We may use limited usage and communication data to help improve our services, handle complaints, and protect against fraud or misuse. The lawful basis is our legitimate interests in operating and securing our business.
Marketing communications: We may occasionally send you information about similar services you have previously used or requested, where permitted by law. The lawful basis is our legitimate interests in promoting our services. You can opt out at any time.
Legal and regulatory purposes: We may process your data to comply with legal or regulatory obligations, to respond to lawful requests from authorities, or to establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests.
Data Sharing and Use of Processors
We do not sell your personal data. We may share your personal data with trusted third parties only where necessary and lawful, including:
Service providers and contractors: For example, drivers, assistants, or subcontractors involved in delivering your move or transport job, and business support providers such as accountancy or administrative services.
Payment processors: Third party payment providers that securely handle payment transactions and card details.
Technology and communications providers: For example, providers of booking or messaging tools, cloud storage, or customer management systems used to operate our business.
Professional advisers and authorities: Our professional advisers, insurers, and relevant public authorities, where required for legal, regulatory, or insurance purposes.
When we use third-party service providers acting as data processors, they only process your personal data on our instructions, are subject to confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your data.
If any data is transferred outside the UK or European Economic Area by our processors, we ensure that appropriate safeguards are in place in accordance with data protection law.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Enquiry and quote details: If you do not proceed with a booking, we may retain your enquiry information for a limited period to respond to follow-up questions and for our legitimate business interests.
Booking and service records: If you become a customer, we typically retain your booking and service information for a period that allows us to handle any queries, complaints or claims following completion of the job, and to meet tax and accounting obligations.
Payment and invoicing data: Financial records are kept for the period required by applicable law.
Once the relevant retention periods have expired, personal data will be securely deleted or anonymised.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. Measures may include restricted access to records, secure storage systems, and careful selection of trusted service providers.
While we take reasonable steps to safeguard your information, no system can be guaranteed as completely secure. You also play an important role in keeping your information safe by ensuring that you share details through secure and trusted channels.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, you may have the right to:
Access: Request confirmation of whether we process your personal data and obtain a copy of that data.
Rectification: Ask us to correct inaccurate or incomplete personal data we hold about you.
Erasure: Request that we delete your personal data where there is no longer a lawful reason for us to keep it.
Restriction: Ask us to restrict the processing of your personal data in certain circumstances.
Objection: Object to our processing of your personal data where we rely on legitimate interests or for direct marketing purposes.
Portability: Request that we provide certain personal data to you or to another organisation in a structured, commonly used, machine-readable format.
Withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you have concerns about how we handle your personal data. In the UK, this is the Information Commissioner's Office.
Children's Data
Our services are intended for adults or individuals acting in a business capacity. We do not knowingly collect personal data relating to children in connection with our services. If you believe we have inadvertently collected such data, please contact us so that we can delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Further Information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Man with Van Wanstead using the usual contact details you use for bookings and enquiries.
