Man with Van Wanstead Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wanstead provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Client means the person, company or organisation booking or receiving the services.
1.2 Company means Man with Van Wanstead, the operator of the man and van and removal services.
1.3 Services means any removal, transport, loading, unloading, packing, storage assistance or related services provided by the Company.
1.4 Goods means the items, belongings, furniture and property that are the subject of the Services.
1.5 Contract means the agreement between the Client and the Company for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services for residential and commercial clients, including loading, transport and unloading of Goods and, where agreed, additional services such as basic packing assistance.
2.2 The exact scope of Services, including locations, dates, times, vehicle size, number of staff and any additional requirements, will be agreed at the time of booking and confirmed in the booking confirmation where provided.
2.3 The Company reserves the right to refuse to move any item that, in the opinion of the driver or operative, is unsafe, illegal, excessively heavy, or likely to cause damage to the vehicle, property or other Goods.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted communication channels as advised from time to time.
3.2 When requesting a quote, the Client must provide accurate and complete information, including but not limited to:
a) Collection and delivery addresses.
b) Access details at both locations, including stairs, lifts, parking restrictions and distance to the property.
c) An accurate description and estimated volume or number of items to be moved.
d) Any special handling requirements, such as fragile items, bulky or heavy items, and dismantling or reassembly needs.
3.3 Any quotation issued by the Company is based on the information provided by the Client. If the information is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge additional fees.
3.4 A booking is only confirmed when the Client has accepted the quotation and the Company has acknowledged acceptance of the booking. The Company may, at its discretion, require a deposit or prepayment to secure the booking.
3.5 The Client is responsible for checking all booking details and must notify the Company of any errors or changes as soon as possible and before the scheduled service date.
4. Pricing and Payment Terms
4.1 Prices may be quoted on an hourly basis or as a fixed fee, depending on the nature of the job and as advised at the time of booking.
4.2 Hourly rates, where applicable, are charged from the agreed start time or from arrival at the collection address, whichever is earlier, and continue until the completion of the Services at the final destination, subject to any minimum charge period.
4.3 Fixed-price quotations are given based on the information supplied by the Client and are valid for a limited period as stated by the Company. If the scope of work changes, additional charges may apply.
4.4 Unless expressly stated otherwise, all prices are quoted exclusive of any applicable taxes or charges that may be imposed by law.
4.5 Payment is due in accordance with the terms advised at the time of booking. This may include payment in advance, payment on completion of the job, or payment within a specified period after invoice date.
4.6 The Company accepts payment by the methods it makes available from time to time. The Client is responsible for ensuring cleared funds are available by the time payment is due.
4.7 If payment is not received when due, the Company reserves the right to charge reasonable late payment fees and interest, and to withhold delivery or retain Goods until payment is made in full.
5. Cancellations and Amendments
5.1 The Client may cancel or amend a booking by providing advance notice to the Company.
5.2 The following cancellation terms will generally apply, unless otherwise stated in writing:
a) Cancellations made more than 48 hours before the scheduled start time may be made without cancellation fees, subject to the Companys confirmation.
b) Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee, which may be a percentage of the quoted price or a minimum charge as advised by the Company.
c) Cancellations made less than 24 hours before the scheduled start time, or failure to be present or ready at the arranged time, may be charged at up to the full quoted price.
5.3 Any amendments to dates, times, addresses, volume of Goods or required Services are subject to availability and may result in revised pricing. The Company is not obliged to accommodate changes requested at short notice.
5.4 If the Company is unable to perform the Services on the agreed date and time due to circumstances within its reasonable control, it will seek to offer an alternative date or refund any advance payment for the affected Services. The Company will not be liable for any indirect or consequential loss arising from such changes.
6. Client Responsibilities
6.1 The Client must ensure that:
a) All Goods are properly packed and secured, unless packing services have been expressly agreed as part of the booking.
b) Items such as washing machines, cookers, and other appliances are disconnected, drained and ready to move.
c) Fragile items are individually wrapped and labelled where appropriate.
d) All Goods are ready for loading at the agreed time.
6.2 The Client must arrange suitable parking at both collection and delivery locations. Any parking fees, permits or penalties incurred in connection with providing the Services may be charged to the Client.
6.3 The Client is responsible for obtaining any permissions or permits required for access, loading or unloading at the premises or on the public highway.
6.4 The Client or an authorised representative must be present at collection and delivery to direct the operatives, sign any paperwork, and ensure that nothing is taken or left in error.
7. Limitations and Exclusions of Liability
7.1 The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.
7.2 The Company will not be liable for:
a) Loss or damage arising from inaccurate or incomplete information supplied by the Client.
b) Loss or damage resulting from inadequate packing or protection by the Client where the Company has not been contracted to pack.
d) Loss of or damage to items of a particularly fragile or high value nature, such as jewellery, money, important documents, antiques, or artwork, unless these have been explicitly declared in writing and accepted by the Company.
e) Indirect or consequential losses, such as loss of income, loss of profit, or loss of opportunity, arising out of or in connection with the Services.
7.3 The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum proportionate to the charges paid for the Services, subject to any statutory rights that cannot be excluded.
7.4 The Client must inspect the premises and Goods as soon as reasonably possible upon completion of the Services. Any apparent loss or damage must be reported to the Company as soon as reasonably practicable and, in any event, within a reasonable time frame. Failure to notify within a reasonable time may affect the Companys ability to investigate and may limit or exclude liability.
7.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded or limited by law.
8. Access, Property Damage and Risk
8.1 The Client must ensure that there is safe and reasonable access to the property, including adequate space for the vehicle to park and for the operatives to move Goods.
8.2 Where access is restricted, the Company may reasonably refuse to proceed with the Services or may adapt the method of moving items, which may increase the risk of damage. Any additional time or effort required due to poor access may be charged to the Client.
8.3 While reasonable care will be taken, the Company is not liable for damage to walls, floors, ceilings, fixtures or fittings where such damage arises from moving large or heavy items in areas with tight or difficult access, unless caused by negligence.
8.4 Risk in the Goods remains with the Client except while the Goods are in the physical custody of the Company during the performance of the Services.
9. Waste, Disposal and Environmental Regulations
9.1 The Company is primarily a removal and transport service and does not operate as a general waste carrier unless explicitly agreed and appropriately licensed in accordance with applicable waste regulations.
9.2 The Client must not present for removal any items that constitute hazardous or prohibited waste, including but not limited to chemicals, asbestos, gas cylinders, paints, solvents, biological waste or any substance classified as dangerous or environmentally harmful.
9.3 Where the Company agrees to remove items for disposal, this will be subject to separate charges and to compliance with relevant waste and environmental laws. The Client confirms that any such items are lawful to dispose of and that the Client has the right to arrange for their disposal.
9.4 The Client shall indemnify the Company against any loss, liability, fine or expense arising from the Clients breach of waste or environmental regulations, including misdescription of items or failure to disclose hazardous contents.
10. Delays and Events Beyond Control
10.1 The Company will use reasonable efforts to adhere to agreed dates and times, but all times are estimates and cannot be guaranteed.
10.2 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from circumstances beyond its reasonable control, including but not limited to traffic, road closures, severe weather, accidents, breakdowns, strikes, public disturbances or acts of government.
10.3 If an event beyond the Companys reasonable control occurs, the Company may suspend or reschedule the Services and will aim to notify the Client as soon as reasonably practicable.
11. Insurance
11.1 The Company maintains insurance cover appropriate to its activities, subject to the terms and exclusions of the relevant policies.
11.2 The Client is encouraged to maintain their own insurance to cover the full value of their Goods during removal and transit, especially for high value or fragile items.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 Complaints should be made within a reasonable time after the event giving rise to the complaint. The Company will review the complaint and respond within a reasonable time frame.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information from the Client for the purposes of managing bookings, providing Services, handling payments and complying with legal obligations.
13.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, process payments or comply with legal and regulatory requirements.
14. Variation of Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract.
14.2 Any variations to these Terms and Conditions requested by the Client will be valid only if agreed in writing by the Company.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By confirming a booking or using the Services of Man with Van Wanstead, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
